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How Real-Time Onboarding Works And What Are Its Benefits

Category: Guest Posts

How Real-Time Onboarding Works And What Are Its Benefits

Whether you’re a retailer or a B2B service provider, automating processes is key to success. Perhaps you’re looking to increase ecommerce conversions, or your customer service team spends too much time addressing routine issues that enterprise app modernization could solve.

One big improvement you could make to your business, whether you’re improving your own software or getting a B2B solution right off the shelf, is real-time onboarding.

What Is Real-time Onboarding?

Real-time onboarding is one major time-saver for businesses. It lowers your customer acquisition cost by automating the onboarding process and improves customer experience by getting them up and running with your solution as soon as possible.

How Real-Time Onboarding Works And What Are Its Benefits

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Benefits

There are several benefits to a real-time onboarding process for both business and their customers, including:

Automates compliance

Sectors like banking and law are the most tightly regulated by Know Your Customer (KYC) and Anti Money-Laundering (AML) laws. These sectors were ripe for real-time onboarding because businesses can automate these processes with document scanning and facial recognition technology on their customers’ smartphones. Processes that used to take days or weeks can now be carried out in minutes, allowing people to access these services no matter where they are.

The experience should work seamlessly no matter what device they’re on. Real-time onboarding features like document scanning and ID verification work best on mobile. And a good mobile app means your customers have your services in their pocket, ready whenever they need you.

Improves communication

Your onboarding process can be closely monitored for friction points that lower conversions or require customer support, who aren’t available 24/7. Real-time onboarding should be as self-serve as possible, with customers directed to an FAQ page or forum like Stack Overflow for common questions.

Increases engagement

Real-time onboarding helps customers with potential roadblocks, but it also gives you a chance to direct them through your app or store. Tutorials and UX copy can sell the user on the features you want them to use, and personalized onboarding emails can pitch customers on deals they might not know.

Improving Real-time Onboarding

Automated, real-time onboarding enables data-driven decision-making for retailers and SaaS companies. Customers can get started with your product at whatever time suits them, and retailers can welcome them in with an automated onboarding flow that responds to user data for constant improvement.

Matthew CooperMatthew Cooper – Marketing Automation & Operations Manager, Global App Testing
Matthew Cooper is the Marketing Automation & Operations Manager at Global App Testing, a best-in-class software testing company that has helped top apps such as Facebook, Google, Microsoft, and Craigslist deliver high-quality software at speed all over the world. Matthew has over 14 years of experience in the I.T Networking, Software & Services Industries. He is highly skilled in Search Engine Optimization (SEO), Content Marketing, Digital Advertising, Social Media Management, WordPress, Email Marketing, Marketing Automation, CRM, and People Management. Matthew has also written for other domains such as Codemotion and Plytix. You can find him on LinkedIn.

The Latest Disruptor in Digital Payment: What Are Invisible Payments?

If you’re in ecommerce, you’ve seen that it’s an exciting time for digital payments. Digital wallets are coming to Android, and “buy now pay later” is coming to Apple Pay. Those are just two of the big changes in digital payments.

If you want to move your business into this new era, all while transforming your customer service, you should think about moving to an invisible payments system.

The Latest Disruptor in Digital Payment: What Are Invisible Payments?

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What are invisible payments?

“Invisible payments” refers to any payment made to the customer automatically, without them having to lift a finger. As ecommerce businesses try to find easier ways for customers to make transactions on any channel, invisible payments will become more common after the leadership of companies like Amazon, Alipay in China, and Uber.

As brands strive to serve busy customers, it’s obvious when considering time management techniques that if customers have a choice between two mobile food delivery apps, they’ll go for the one that doesn’t require them to search for their credit card.

When companies have a customer’s payment info on file, and that customer’s phone has a biometric sensor, it’s easy to validate the payment with a quick scan of their face or their fingerprint.

Benefits of invisible payments

Invisible payments are particularly useful for food delivery apps, where the time-pressed customer can just click to confirm their order. From there, payment can be taken automatically while they’re moved onto a progress report on their order. When customers are treating themselves, the delivery of this kind of step-by-step, workflow builder style of UI is what customers are interested in, not the details of their receipt.

Other significant business advantages of invisible payments include:

  • Reduced human error. The Amazon Go grocery store uses invisible payments so that customers can just walk out. By removing the cashier, the whole transaction is streamlined and the chance of error is reduced.
  • Speedier processes. By removing the friction of the payment step, you can provide faster experiences for customers and staff. Uber, for example, uses invisible payments so customers can just get out of the car and the driver can move on to the next ride.

The power of invisible benefits

Invisible payments free you up to do whatever it is you do best. Whether it’s prepping food or helping customers pick the perfect gift, you no longer need to stop to collect payments that technology can take for you.

Matthew CooperMatthew Cooper – Marketing Automation & Operations Manager, Global App Testing
Matthew Cooper is the Marketing Automation & Operations Manager at Global App Testing, a best-in-class software testing company that has helped top apps such as Facebook, Google, Microsoft, and Craigslist deliver high-quality software at speed all over the world. Matthew has over 14 years of experience on what is automation testing , I.T Networking, Software & Services Industries. He is highly skilled in Search Engine Optimization (SEO), Content Marketing, Digital Advertising, Social Media Management, WordPress, Email Marketing, Marketing Automation, CRM, and People Management. Matthew Cooper has also written for domains such as BigCommerce and Custify. You can find him on LinkedIn.

Explaining Frictionless Payment And Its Impact on Digital Business

In the digital age, customers expect a smooth and stress-free payment experience. 

Unfortunately, too many businesses get it wrong regarding the checkout process, often leading to cart abandonment.

Explaining Frictionless Payment And Its Impact on Digital Business

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Recent research suggests that average cart abandonment across all industries is 69.82%. However, adopting a frictionless payment strategy could be the key to decreasing cart abandonment and boosting conversions. 

This short guide will explain frictionless payment and its impact on digital business. 

What exactly is frictionless payment? 

Frictionless payments simplify the buying process so that minimal effort is required during transactions. In other words, there’s less potential friction involved. 

A frictionless payment process should fulfill these criteria: 

  • Reduce checkout waiting times. 
  • Optimized checkout process with minimal steps required for completion. 
  • Intuitive experience that’s easy for the customer and seller to use. 
  • Reduces frustrating aspects such as remembering pin codes. 

Frictionless payments are on the rise; common uses include mobile payments (mobile can also be used for mobile invoicing), digital wallet payments, contactless payments, one-click payments, and auto-renew subscription payments. 

What is the impact of frictionless payment on digital business?

The digital transformation has improved many business processes by making them efficient and stress-free. From ad hoc testing in software development to API legacy systems in insurance industry, there’s a tech solution for most processes. 

Frictionless payments are the same. Keeping customers satisfied with an optimized payment process could lead to increased conversions and lower cart abandonment. It’s a win-win for everyone involved– the buyer and the seller. 

Here are some ways frictionless payments help businesses. 

Decrease cart abandonment

In 2021, 81.08% of website users abandoned their carts in retail, fashion, travel, and utilities. A time-consuming and complicated checkout process is often the reason customers get frustrated and leave. 

Luckily, frictionless payments keep the whole process smooth and hiccup-free to prevent cart abandonment. 

Increase customer satisfaction

Frictionless payments help keep customers satisfied throughout the checkout process by reducing the input required. 

No one wants to be asked repeatedly to input their details for a repeat order. Have customers who need to renew their subscription? These things shouldn’t slow the customer down. Frictionless payment methods like auto-renew and auto-fill make it light work for both parties.  

Greater Security

Protecting yourself online is important, and digital payments can help. 

Not only do online sellers no longer need access to your bank card, digital frictionless payments come with a unique digital signature making them more secure. 

This goes one further for iOS and Android users who have the option to use a fingerprint for added security. 

PayTabs frictionless payment service

PayTabs’ SwitchOn® platform offers unrivaled capabilities, value, and flexibility to established financial institutions, Fintech’s and merchants in the MENA region.

Find out how PayTabs can help you here

Emily RollwitzEmily Rollwitz – Content Marketing Executive, Global App Testing
Emily Rollwitz is a Content Marketing Executive at Global App Testing, a remote and on-demand app testing company helping top app teams deliver high-quality software and get good app store ratings anywhere in the world. She has 5 years of experience as a marketer, spearheading lead generation campaigns and events that propel top-notch brand performance. Handling marketing of various brands, Emily has also developed a great pulse in creating fresh and engaging content. She’s written for great websites like Airdroid and SME News. You can find her on LinkedIn.

Paymes: The Best Social Commerce Platform For Freelancers

Paymes: The Best Social Commerce Platform For Freelancers

Paymes is a one-stop platform for freelancers from where you can process your payment transactions for any product or service you sell. Paymes not only process your payment transactions but provides freelancers with an option to create a customized shop where you can showcase your products and services.

According to studies, the most common issues freelancers and small businesses face are representing their services and receiving payments from clients. About 82 percent of small businesses suffer from cash flow issues. With Paymes, freelancers can overcome both of their challenges.

Let’s look at some of the amazing features of Paymes, which make it one of the best social commerce platforms for freelancers.

1.  Easy Access

About 90 percent of freelancers work from home and often deal with clients at odd times. According to a survey, 56 percent of freelancers face challenges while accessing their laptops when their clients contact them in urgency. They are unable to send them payment links and cannot represent their product details right at the moment.

Paymes can be accessed through your mobile and are available on the store for Android and iOS users. Simply download the App, and you can enjoy similar features as on the desktop. The App guarantees complete security of your data, and the data is encrypted in transit.

Furthermore, you can analyze your sales with a user-friendly dashboard, and payment links can be easily shared across social media networks.

Paymes: The Best Social Commerce Platform For Freelancers

You can download mobile apps using the below links:

For Android: https://play.google.com/store/apps/details?id=com.paymes.app

For IOS: https://apps.apple.com/us/app/paymes/id1612045979

2.  Customized Product Options

With customized options, Paymes offer a variety of features with its shop. You can simply create your own shop with a few simple steps. Customize the theme according to your services and products and share it with the clients.

Paymes is supported by Facebook, and you can promote your shop products on more than ten social media platforms, including Instagram and WhatsApp.

Paymes: The Best Social Commerce Platform For Freelancers

Simply set up your shop, add product pictures and details, set up the background of your shop and share it with the clients.

3.  Zero Set Up Fees & No Hidden Charges

As rightly said by hbr.org, it’s time to ban hidden charges. Another major concern freelancers suffer from is hidden charges and huge transaction fees charged by payment processing companies. Freelancers are unable to make the proper calculations, and often they sell their services without earning the profit they deserve.

However, this is not the case with Paymes. There are no registration fees. It is completely free with zero hidden charges. Paymes know what freelancers have to suffer from. Hence they have kept a transparent transaction fee of 2.9 percent in Suadi Arabia and UAE and 2.5 percent + 2EGP in Egypt.

Paymes: The Best Social Commerce Platform For Freelancers

We will explore some more features of Paymes in the next part of this article.

Claudia JeffreyClaudia Jeffrey
Claudia Jeffrey is currently a Manager of R&D at Crowd Writer UK She has been working as a Freelancer for the past 11 years and has served several clients worldwide. In her leisure time, she tries new recipes and travels across the globe to explore the nature of Earth.

Payment Process Improvements: A Freelancer's Guide to Invoicing And Digital Payments

The digital revolution has seen millions of people become freelancers. 

Payment Process Improvements: A Freelancer's Guide to Invoicing And Digital Payments

In a recent study of over 4,000 professionals from across the MENA region 9 out of 10 said they are either already working freelance or plan to do so.

Once fantasy but now a reality, escaping the 9-5 seems accessible to anyone. With the population increasingly becoming computer whizzes who know the difference between spectre vs specter, the freelance world is ready for a change. 

The problem is, not all freelancers have experience managing their own income, especially when it comes to invoicing and digital payments. 

Let’s now explore invoicing and digital payments so you can feel confident freelancing in the digital world. 

Invoicing for freelancers

Invoicing can be stressful. You’ve done all the hard work, but your client still hasn’t sent the money. Sound familiar? 

Often, a gentle reminder is enough, but sometimes the problem lies with missing details on the invoice itself. Include the following to avoid giving clients an excuse to pay late: 

  • Issue date and due date. 
  • An invoice number. 
  • Your name/name of your business. 
  • Your contact details. 
  • Your client’s name and address. 
  • Method of payment. 
  • Payment details. 
  • Detailed line items. 
  • Make sure the invoice fulfills your quote, Pandadoc quoting software is useful here. 
  • Payment terms and conditions, including late payment stipulations. 

A digital invoicing service like PayTabs helps you build the perfect invoice and set up recurring invoices to save hassle. 

Not only does this make life easy for you and your client, it displays professionalism and gives you a digital record of all previous invoices in one place. 

Digital payments for freelancers

Digital payments are cashless, contactless, and paperless, and are usually made over the internet. For freelancers and clients, the security, convenience, and speed of digital payments can make them the perfect solution. 

Although most banks allow digital payments, the process is usually slow and frustrating. Why should you have to wait ‘up to 10 days’ for your money? A better option that gives you greater control is a digital payment gateway like PayTabs. 

The benefits and features include of a digital gateway service include: 

  • 24-hour onboarding. 
  • Pay over social media using PayLinks. 
  • Customized reports. 
  • Enhanced customer experience. 
  • Integration with Shopify, Magneto, and more.
  • 24/7 support. 
  • Funds in your account within 24 hours.
  • Access to invoicing, accounting, and logistics services. 
  • Mobile friendly. 

These features offer greater control and functionality compared to traditional banking methods. It’s why digital gateway services are ideal for freelancers. 

PayTabs: invoicing and digital payments made easy 

PayTabs is the perfect all-in-one digital payment solution for freelancers. Find out more about PayTabs Social Commerce platform for freelancers here.

Emily RollwitzEmily Rollwitz – Content Marketing Executive, Global App Testing
Emily Rollwitz is a Content Marketing Executive at Global App Testing, a remote and on-demand app testing company helping top app teams with continuous integration (CI) and deliver high-quality software, anywhere in the world. She has 5 years of experience as a marketer, spearheading lead generation campaigns and events that propel top-notch brand performance. Handling marketing of various brands, Emily has also developed a great pulse in creating fresh and engaging content. She’s written for great websites like Airdroid and SME News. You can find her on LinkedIn.