PAYTABS COVID-19 BUSINESS CONTINUITY MESSAGE
Hello from PayTabs,
I trust you, your family and loved ones are safe and sound and observing the safety recommendations during the exceptional circumstances brought on by the COVID-19 pandemic. As the situation continues to unfold around the world, I wanted to reach out and personally update you on how we at PayTabs are supporting our employees, partners and you—our valued customers.
RELAX: WE’VE GOT IT UNDER CONTROL
PayTabs primary concern and our highest priority has been and always will be the health, safety, and success of our merchants, partners and employees. I care deeply about the safety of my team, their families and close friends as it is the foundation of everything and this is why we have activated our remote working policy and requested all PayTabbers across all our global offices to work from home.
I always believe that business will have its own ups and downs and the economy will adapt and transform, but our people are our most important asset and should be protected and safe at all times.
As such, we have made some positive arrangements to ensure our employees stay safe, well sanitized and are able to support your business operations with the high level of service you’ve come to expect from us as your trusted payment solutions provider.
ALL SYSTEMS A-GO!
We have established a mandatory remote working policy with the appropriate technology platforms, infrastructure and online devices to ensure your and our comprehensive business continuity. Our engineering teams are well equipped to perform their tasks when working remotely. We’re confident that our payment systems and procedures will continue to seamlessly support customers and partners during this time.
Our customer and tech support teams will be on hand to assist your business needs during our usual business hours. Our account managers (who are only a phone call or email away) have the resources required and are dedicated to serving you.
GESTURE OF GOOD WILL
And now for some good news, here’s an overview of a major initiative our team has been putting together behind their remote working desks to ensure that we support your online business and during these unique times of disruption:
We have launched for the first time in the Gulf region our #Stayathome and sell from your living room initiative. This will empower micro businesses, freelancers and small merchants with payment methods or tools to sell from the comfort of their homes in these trying times.
We hope these and other positive initiatives will assure you of our continued commitment to serving you, our e-tailers during this period. Please rest assured that you, our valued customers are at the forefront of every decision we make.
If we try looking back to what led to the location dependency in the past, it will point us in the direction of the limited availability of technology and infrastructure. Lack of technology advancement mandated that work environments had to be “central” as opposed to being flexible.
The digital era has given tools to companies of all segments across all industries. Because of the internet of things, we can work remotely, from any corner of the world and still feel like we’re contributing. Based on a report by PwC, 64% of millennials would like the opportunity to work from home. Take for instance the example set by freelancers, digital experts and content creators like graphic designers, web developers, bloggers and writers who work remotely. Availability of high-speed internet, cloud-based applications and flexible spaces made this viable.
Distributed teams are composed of employees who work remotely from all around the world rather than being centralized. Did you know that WordPress runs 100% distributed teams? That means everyone works from home, or more precisely, from wherever in the world they wish.
We are all guilty of checking our emails on a vacation or while traveling for business. In fact, isn’t that what we do the moment we get off a flight? We look for connectivity. We are virtually connected without even realizing it and our location is no longer a limitation.
The virus has re-enforced a message. We have arrived into a new era of hyper connectivity. How many of us are ready?
Our thoughts and prayers are with those affected by this pandemic. We wish them a full and speedy recovery, and we remain inspired by those on the front lines in healthcare, transportation services, government, and many others who are caring for people around the world.
Stay safe and my best wishes for your continued health and business success.
Abdulaziz Al Jouf
CEO & Founder