4 solid tips to help choose the best online payment gateway

Category: Tips and Tricks


A payment gateway is one of the most important components of an ecommerce venture. With a secure payment gateway, you can ensure the safety of your business as well as of your clients’. In these tough times, payment gateways have become a soft target for scammers and hackers. If your business is dependent upon online payments, then it is necessary to take proper steps to ensure the robustness of these online payment systems. There are several criteria which should be kept in mind when choosing a secure online payment gateway. Listed below are some tips will help you find the right one.

Protection against Cyber Attacks:

A secure payment gateway is the one which can protect yours as well as your clients’ data. With the growing scope of online shopping, the segment come under phishing and spamming attacks. It is important that your payment gateway is able to provide protection against such attacks. This is generally ensured by employing latest technological tools to defend your data from being stolen. These cyber attacks may not only impact your data but also your reputation in the market. Therefore, it is essential to pick your online payment gateway after thorough consideration.

Also Read: Top 3 things to consider while choosing a payment gateway for your business

Pay Attention to Chargebacks:

Another metric which can help you gauge the impact of a secure payment gateway is the number of chargebacks. A company generally faces two types of chargebacks — distribution chargebacks and consumer chargebacks. Both are detrimental to the business in long run. Distribution chargebacks are generally more difficult to recoup. The ideal solution is to minimize the incidences. Consumer chargebacks, on the other hand, are generally caused by unscrupulous clients. If they are making payments through stolen or otherwise ill-gotten means then such payments are bound to fail, leading to chargebacks. You should choose an online payment gateway which is able to minimize chargeback related issues.

Proper Integration:

Incorporating an online payment gateway on your website is no longer a tedious task. However, you should still ensure that the integration of the payment gateway is seamless and secure. This is important to provide fast and reliable experience to your clients. You should also ensure that various software used by you such as online store software, shipping database and cart software are compatible with your online payment gateway system. Any technological loophole can make your system vulnerable to cyber attacks and threats. Your software should also be compatible with your website and hardware to provide smooth experience to your clients.

            Also Read: Tips To Choose the Right Payment Integration Method for Your Ecommerce Site

Secure Data Storage:

Another important feature to look for in an online payment gateway is the data storage process. However, data storage is an expensive proposition. You may have to limit the amount of data that may be stored. You should properly carry out the cost benefit analysis of data storage facility provided by your online payment gateway system. Payment gateways like PayTabs provide optimum solutions in this regard. Furthermore, the system should also have proper checks and balances in place to weed out dubious transactions. These solutions should use technologies such as fraud scrubbing and anti-theft software to enhance their credentials and provide the best possible services.

Also Read:9 Things to Look For In a Payment Gateway


Ecommerce businesses demand dedication and careful planning. It is also important to properly execute the plans so that you can achieve efficiency and success. While setting up an online business is a dynamic process, there are certain guidelines which you can follow to ensure that your efforts yield the best possible results.

Let’s discuss those guidelines in detail –

Research the space

The first step in the process of setting up an ecommerce business is to research the online space. Apart from studying the broad online scenario, you should also analyze your own specific ecommerce segment. At this juncture, you may want to focus on several points such as the breadth and depth of the market and the likely future growth rate. Once you are done with the analysis, it is time for to create a niche for yourself. You may start by finding out your unique selling points or USPs. Recognizing the unique propositions of your business can help you in targeting the desired market segment in a more efficient manner.

Also Read: Starting Your E-Commerce Business: Key Points

Choose your Offering

Once you have analyzed the market, it is time to pick what you are going to offer to your clients. You may have a product to sell or a service to offer or have a portfolio consisting of various offerings. You should carefully curate your offerings to ensure the right mix. It is generally advisable to have a variety of goods and services so as to provide more comprehensive experience to your clients. It is also important to diversify your risk factor by investing in different lines of products. You should also pay attention to the supply chain to avoid the roadblocks for the procurement and the distribution of your product.

Set up your Business

It is the most crucial stage. You need to put your plans into practice. At this juncture, you need to pick up a proper name for your ecommerce business. Ideally, your business name should be closely related to your product and be easy to remember. You can further customize your business by choosing a logo to represent your mission. These things will help you in creating a distinct identity of the brand in the market. It will also be helpful in creating a niche market for yourself.

Also Read: How to Quickly Create an Online Store and Integrate a Payment Gateway

Take Care of Legalities

Every business is regulated by certain rules and legal requirements. Before you start your operations, you should make sure that your business is registered with proper authorities. You should also ensure that all the required fees and payments have been made. Ideally, the business name and logo should also be registered to protect your intellectual property. If you are entering into any collaboration with supply chain partners, then such partnerships should be ratified accordingly. It is generally helpful to take the services of a qualified legal professional to avoid any complications.


Ecommerce businesses are highly amenable to automation and the incorporation of technological tools. You should take advantage of these processes and incorporate them into your business. Some of the main examples of these tools are the billing processes and ecommerce payment gateway. Automation can not only free up your time, but can also help in optimizing the use of various resources including cash and human resources. Automation of services such as the use of ecommerce payment gateway also leads to smoother experience for your clients, thus promoting brand loyalty.

With the above points in your mind, you can easily navigate through the process of setting up an ecommerce business.

Also Read: How to setup your e-commerce store using Payshop


For an online business, choosing an online payment gateway is one of the most important decisions. In order to do that, you should pay attention to a number of factors including customer satisfactions. It is important that your business provides smooth payment experience to the clients, while ensuring the safety and security of their funds and sensitive data.

Here are some of the guidelines that will help you choose the right online payment gateway to ensure that your clients get the best services.

Understand the Process

In order to make an informed choice, it is important to understand the process of online payment gateway system. It is a tool that authorizes credit card payments and other types of online payments for e-commerce transactions. When a client enters their credit or debit card information for online payment processing, then gateway encrypts the data and sends it to the payment processor. The payment processor is responsible for sending the request to the client’s bank, which may either accept or reject the request. This decision is again relayed by the payment processor to the payment gateway.

Fees and Charges

Pricing is another important aspect to keep in mind while choosing an online payment gateway. If the fee is charged on the basis of percentage then you should be careful about the volume of the business, as after a certain extent, these fees begin to pile up. Different payment gateways may charge different fees and expenses. You should make it a point to note that such fees are not excessive. Some of the most common types of charges are interchange, assessment, markup and processing. You should carefully analyze your business to find whether you should opt for flat pricing or tiered pricing.

Also Read: Switching Your Payment Gateway

Hosted or Integrated

While incorporating a payment gateway, this is yet another important factor to be kept in consideration. A hosted payment gateway redirects the clients to the payment processor’s platform for data input. On the other hand, integrated payment gateway is connected to your website using the gateway’s API for online payment processing. Here, customers do not have to leave the store to enter their financial data. However, this option will require you to undertake rigorous task of payment gateway integration.

Safety Measures

While it is important to provide a fast and smooth experience to your clients, it is equally vital to ensure that yours and your clients’ data is adequately secured. You should look at the technologies employed by various online payment gateways. Nowadays, a Payment Card Industry Data Security Standard or PCI DSS protocol is deemed to be the bare-minimum necessity. You should also consider the compliance level offered by the payment gateway. Further, it is also recommended to study the PCI Self-Assessment Questionnaire and completing Attestation of Compliance. You should also check whether your service provider offers regular software updates to ensure protection against cyber-attacks.

Also Read: The 4 Step Procedure for an Easy Payment Gateway Integration

Study the Support System

Online payment gateway is an important component of an online store. On many occasions, you may require support system to help solve your payment related issues. Ideally, your online payment gateway should offer different modes of support system including chat service, telephonic support and email support. Further, your payment gateway should also be able to process different type of payments systems such as credit card, debit card, direct debit among other systems. If you are engaged in cross-border business, then you should be able to process different types of currencies as well.

To conclude

Choosing the right online payment gateway is not that difficult if you understand your business needs. All you need to do is consider all the factors discussed above before selecting the right provider.


A customer’s buying journey is a path of interactions with the business. It covers all the points from the discovery to the final phase of purchase. In order to make your ecommerce business more effective, it is important to make this journey as smooth as possible. The idea is to stop the customer from leaving midway through the buying process. While every customer has their own unique buying journey, there are certain guidelines which an online business can follow to make the process more convenient and approachable.


As each customer is unique, it is imperative for an online business to ensure that the individual needs of a customer are properly met. This important strategy to attract online customers can take several different forms. You may have to personalize your website linguistically if you are catering to customers from different countries. You may also need to bring about customization for accepting different currencies. Ideally, online businesses should use progressive web apps methodology to give their clients a seamless experience. Personalization ensures that your clients are able to carry out their business in the most efficient manner possible. However, it should also be ensured that your website is still quick to load even after customization.

Attention to Analytics:

Data has become an important tool for online businesses everywhere. Organizations use data to devise new strategies, with an aim to make the buying journey of a customer smoother and increase sales online. It will also help in decreasing payment friction, which is one of the most prominent reasons behind cart abandonment. Another important step to take in this regard is to revamp your checkout page. Your website may also offer the choice to save some of the vital information, so that the customer does not have to add details every time they carry out a transaction. This will save time and energy of the customer.

Make it Interactive and Immersive:

Studies have shown that the customers react positively to online businesses that offer interactive and immersive experience. Since online transactions lack the personal rapport, the ecommerce businesses need to make an effort to replicate the real-life experience to increase sales online. This will also allow the clients to make informed decisions, further reducing the likelihood of incomplete buying journey. This step will also help in optimizing the product return ratio, where the clients had to send back the products which did not meet their requirements. As experience becomes more interactive and immersive, the buying journey will also become more productive.

Also Read: Boost sales conversion with the right payment integration strategy

Offer Assistance:

As online buying journey lack the personal touch, it is important that your website offers maximum possible assistance to the clients. There are several automated tools available in the market for implementing this strategy to attract online customers. Whether you choose to employ a chatbot or install a live chat function, it is highly likely that your clients will appreciate this additional help. These steps will also enhance customer engagement, leading to a loyal client base. Even if your business is not in position to offer 24/7 helpline, communicating official hours to your customers will increase the engagement level.

Identify Pain Points:

Since buying journey is a continuous process, it is important to recognize various pain points which hinder the smooth experience for clients. For some customers, the problem may lie with product discovery while others may face issues while checking out. To resolve these issues, it is important to look at the data generated through these transactions and undertake remedial measures. It is also vital that you update your online business with latest technological tools to boost safety and security.

Also Read: Grow Your Business by Offering Alternative Payment Options


Businesses are currently going through challenging times. The conventional methods are not effective anymore as the situation has taken an unprecedented turn. However, even in these times, business entities can follow certain guidelines to make their processes smoother and safer. If you are engaged in B2B business, then you can boost your online payment system to fortify your liquidity situation. The use of technology makes these tips more useful and efficient. So, here are some guidelines for managing your online payment processes to ensure that your business remains on the right track during this crisis.

  1. Initiate Online Invoicing:

    If you are still collecting payments for your goods and services through traditional printed invoices, then it is time to take a leap of faith and start with online invoicing. The online invoicing system has several advantages over regular invoicing in terms of costs and speed. This type of invoicing is much faster and helps you with cash generation in a lesser period of time. Electronic invoicing is also more streamlined and thus more efficient. It helps in reducing invoicing errors so that both you and your clients can spend fewer resources on rectifying the issues. Online invoicing can then be conveniently integrated with the online payment system to ensure further efficiency.

  2. Optimize your Costs:

    Once you have decided to take the online payment route, it is time to take stock of all the costs involved. While in the beginning, the system may seem pricey, it is important to take a long-term view. Also, there are several alternatives available which may help you in controlling the costs. One important category of costs is the payment processing cost category. These costs may make a difference to your bottom line, and therefore, are important for the control purpose. You are advised to seek different options so as to find the best possible solution at a minimal cost. You may also want to negotiate the terms and conditions before you settle down for a particular service provider.

  3. Install Online Fraud Detection System:

    As useful as the online payment system is, it comes with its own set of challenges. Some of the most important issues in this regard is the safety of the system. Online payments are the target of various fraudsters and scammers. In order to protect the interest of your business and your clients, it is important that you are aware of such miscreants. It is also advisable to come up with a clear cut fraud prevention You should keep your system updated to provide protection against new viruses and other cyber attacks. Advanced technological tools such as anti-virus software may come in handy in this regard.

  4. Incorporate the Latest Modes of Payments:

    Offering a wide range of choices is the key to achieve customer satisfaction. And today, there are several options available when it comes to making an online payment. Currently, tools such as mobile wallets and cryptocurrency are gaining a large following too. You can ensure higher customer satisfaction if you provide these tools for payment purposes. Most of these tools take minimal time for setup and are highly cost-effective as well. Further, these tools also provide more diversity and flexibility to your system. They are accessible even through mobile phones, which can be helpful in further expediting the online payment system.

  5. Simplify the Process:

    While online payment systems come with a wide range of options, it is important to ensure that the system still remains simple enough to understand and operate. B2B payment systems are often prone to complexities after all, especially when you introduce new features or make changes. You can solve this issue by taking proper stock of your clients’ requirements. You should also keep the number of options offered under control. It is vital that your business partners and collaborators understand the process completely too. Moreover, you should endeavor to keep the number of steps a few as possible, since lengthy payment systems tend to be more complicated.

The above guidelines are designed to ensure that you are able to set up your online payment system with the least number of problems. In this regard, you may also want to collaborate with established payment services providers to get started. Such providers may help you set up and operate your online payment system efficiently and economically.