Implementing Payment Orchestration for UAE SaaS Providers

UAE’s SaaS market is all set to clock revenue of USD 1.29 billion by 2028, after growing at a 11.99% rate annually. In other words, the SaaS landscape is going to be highly competitive in the coming years, which means it won’t be enough to just build a robust product. As a provider of SaaS solutions, you also need a payment orchestration platform that simplifies, secures, and automates subscription and recurring payments. Otherwise, a suboptimal payment experience, involving frequent declined transactions or unavailability of preferred payment methods, can drive customers to switch to other providers.

Payment orchestration for UAE SaaS providers can help you integrate and manage multiple gateways, processors, acquirers, and banks on a single platform. Essentially, you can optimize and streamline transactions end-to-end, save time, increase operational efficiencies, and rest assured about timely fund settlement. Let’s delve deeper into the benefits of payment orchestration for SaaS in UAE and how to ensure effective implementation.

Payment Orchestration Benefits for SaaS Providers

These are the key benefits of adopting payment orchestration for your SaaS business:

• Flexibility and Options: You can integrate with multiple payment gateway APIs via an orchestration platform. Integrating payment methods of different kinds is another advantage, which means customers can choose to pay through debit and credit cards, digital wallets, bank transfers, and so on. So, you can accept various forms of payments through various channels, which means more flexibility for your business and more options for your customers. This is bound to improve your brand image, reduce churn, and boost customer loyalty.
• Greater Acceptance Rate: Payment orchestration platforms automatically route every transaction to the most suitable processor, so that there are minimal instances of failed or declined transactions. If one processor is unable to handle the payment request, the latter is sent to another processor, and the process continues till the transaction gets authorized. All of this happens in seconds and improves customer satisfaction too.
• International Support: If you are venturing into foreign markets, your payment gateway selection will depend on what is popular locally. Moreover, you will need to offer localized payment methods so that customers in other countries can trust your business and find it easy to transact. You should be able to accept payments in multiple currencies as well and the exchange to the home or base currency should happen automatically and easily. The right orchestration platform can ensure all of that and help you expand beyond the UAE without worries.
• Fraud Prevention: As a SaaS provider, you need to keep sensitive data absolutely secure against cyberattacks. Payment orchestration platforms can take care of that as they feature the latest security protocols, advanced algorithms for fraud detection and prevention, and are PCI-DSS compliant.
• Cost Optimization: Since orchestration platforms consolidate operations as well as integrations with multiple gateways, processors, and methods, you save a lot of money in transaction fees.
• Superior Customer Experience: There is nothing like a smooth checkout experience to make customers happy. With an orchestration platform, no matter where a customer is or what kind of device they are using, making payments is frictionless, safe, and quick.

Now that you know about the benefits of adopting payment orchestration for SaaS in UAE, let’s see how the implementation works.

Payment Orchestration Implementation Best Practices

Here are the things to keep in mind when you decide to implement payment orchestration for your SaaS business:

• Assess Requirements: To decide on an orchestration platform with the right features, identify the distinct challenges and needs of your existing payment system. Usually, going with a reputed provider like PayTabs can make your transition to an improved payment system smooth and seamless.
• Plan Integration: Once you select a platform, chalk out an integration plan that includes milestones, timelines, and the allocation of staff and resources.
• Setup and Test: After you install the required software, set up the orchestration platform’s infrastructure. Test the same thoroughly to make sure the integration is complete and works. You can also carry out the implementation in phases before deploying the platform at full scale.
• Train your Staff: All payment orchestration platforms require you to train your staff and familiarize them with the new system, workflows, processing of transactions, and troubleshooting.
• Monitor Constantly: Once you go live with the platform, track its performance closely and consistently, so you can spot and resolve issues on time.
• Optimize as Needed: Analyze the performance of the platform, detect areas of improvement, and collate user feedback, so you can optimize the new payment system accordingly.

Transform Your SaaS Business with Payment Orchestration

The demand for SaaS products is going to rise in the UAE, as the statistics mentioned in the beginning indicate. Hence, as a provider, make the most of it by adapting to evolving customer preferences when it comes to payment systems. Adopting a payment orchestration platform and implementing it methodically can simplify life for both you and your customers. You can offer them multiple payment options, route transactions more effectively, reduce costs, prevent frauds, accept payments safely and punctually and even derive actionable data-driven insights to make better decisions in the future.