×

Posted on

Why Do Online Payments Fail?

Tag: online payments

PayTabs
Mohab Growth Hacks 0

Why Do Online Payments Fail?

Making online payments is a complex process. Transactions can fail to materialize many times and there may be several reasons behind them. In order to fully understand the reason behind such failures, it is imperative to look at the various components of the payment processing chain. Any one glitch at any stage may cause the payment to collapse. Not only do these payment processes involve money but also highly sensitive data related to a business and its clients. This is why it is important that such instances of payment failure are dealt with properly and in a timely fashion.

Types of Payment Failures

Payment failures can be broadly divided into two categories. The two types of failures are a) where the amount is not charged and b) where the amount is charged. In the first instance there is less to worry since no money was transferred, but it is still important to look into the reasons behind such failure. In the second case, there is bigger cause for concern since the money has left the person’s bank account but cannot be traced further without deeper analysis. Whatever the case may be, you are advised to undertake proper investigation in either of the circumstances as the incident may reveal some other issues in the processes.

Reasons for Payment Failure

Following are some of the most common reasons which may lead to payment failure.

Connectivity: Since payment processing uses internet, any issue with the connectivity may cause the payment process to stop midway. Even if there is only fluctuation in the speed of the network, the payment may fail. In other cases, the user may have unwittingly closed the browser before the process was completed. The payment process will fail in all such scenarios.

Downtime: Online payment process entails several intermediaries such as payment gateways, banks and credit card firms among others. If any of these constituents are undergoing downtime, the payment may fail. In most of the cases, the companies announce their downtime ahead of time, so that their clients may schedule their payments accordingly. However, in other cases, such downtime may be unscheduled. It is also important to adhere to any applicable time constraints. For example, certain transactions may be undertaken only during scheduled hours. If you attempt a transaction outside such limit, your payment is bound to fail.

Security Issues: Financial intermediaries may refuse to process the payment if they are not convinced about the authenticity of the transactions. Such refusal causes the payment process to fail. The reason may be as simple as the bank not finding the transaction to be as per the customer’s usual spending pattern. This generally happens when there is a charge from a foreign country. The customer’s bank may flag the transaction if it detects any security threat. In other cases, the payment gateway may decline the payment if it is above the threshold set by the merchants.

Wrong or Missing Data: Online payments have very stringent requirements when it comes to authenticating the data. The transactions are bound to decline if there is even a slight mismatch between the data and your credentials. If the customer enters the wrong password or OTP, the banks may choose to decline the payment. In order to ensure the security of financial payments, the financial institutions may also impose time limits within which the transaction is must be completed. It is important to adhere to such directions. Even if the data is entered correctly but an element is missing, the payment transaction will be declined.

Other Reasons: Apart from these broad categories, there are several other reasons why a payment may fail. Sometimes, the reason may be as simple as there not being sufficient balance in the customer’s account. If the transaction they are undertaking is beyond the limit of their debit or credit card, then the payment will be declined. Another reason may be that their chosen payment method may not be on the list of approved methods.

Payment failures may adversely impact an online business in a significant manner. Apart from causing financial loss, it may also lead to loss of reputation and trust among your clients. In order to provide the best services to your customers, you should look into each and every incident of payment failure to find out the underlying reason.

4 years ago
How Technology Has Made The Online Shopping Experience More Enjoyable?
Mohab Growth Hacks 0

How Technology Has Made The Online Shopping Experience More Enjoyable?

If shopping without walking a few miles has become possible, it is because of technology. Over the last few years, the e-commerce industry has reached a whole new level and it is growing consistently. Undoubtedly, if the technology had not advanced, the easy online shopping experience you see nowadays wouldn’t have been possible.

Thanks to a variety of avant-garde software and applications, online businesses are being able to reach customers globally and boost their sales. Similarly, shoppers are benefiting by saving their time and energy which they would have otherwise wasted on visiting physical stores. Plus, technology has made online payments smooth, simple and safe, thereby encouraging more businesses and customers to go online.

How is technology benefiting online shoppers?

  • Chatbots to guide you

Technology has made it possible for businesses to handle their online customers easily. This means, customers get proper assistance and guidance when they are browsing products or deciding to buy one.

For example, with the help of advanced technology, an e-commerce store can get customers’ queries resolved and can accept payments online, free. So, if you are an online shopper, chatbots can clear your doubts, provide information about the product you have in mind or help you navigate to the right website page etc.

Moving forward, let’s dive into the points which genuinely explain how technology has leveled up the game of online shopping experience.

  • Mobile-friendliness is a big plus

Do you find it annoying to get on the laptop for every single detail? Well, this is where the invention of mobile phones comes into the picture. Most online shoppers find it convenient to browse on their phones and actually spend their time to search for the products they are planning to buy. This has actually made the procedure of buying good products very easy. Also, with the help of secure online payment systems for mobile phones, the online shopping experience has become very convenient.

  • Hey Siri – What Is the Role of Technology?

With the help of technology, buying clothes, footwear, food and anything you want has become much easier. And now, if you don’t even feel like scrolling on your phone, just say “Hey, Siri!” or “Hey, Google!”, and your virtual assistant is going to solve all your queries.

It’s up to you whether you want to appreciate technology for making life much easier or blame it for making you lazier? You decide!

  • Secure payment is a reality

Online shoppers can now rest assured about the safety of their online transactions. Modern payment gateways adopted by trusted websites have many anti-fraud measures in place so that your sensitive information doesn’t get stolen or compromised. Moreover, with such gateways, you will be able to pay using various modes like card, net banking or mobile wallet. So, essentially, technology is making it possible for you to pay for your order in the most convenient way.

  • Express checkout

You might be aware of how frustrating it feels when it takes a lot of time to get your payment processed at the checkout. Good news is that improvement in online payment technology has made express checkout possible, where shoppers won’t be redirected to a different page when they are paying for an order. The payment gets processed very quickly, whether you are shopping from your laptop or mobile.

Conclusion:

No doubt, technology plays a very important role in easing the online shopping experience. Whether it’s about a mobile-friendly interface, secure online payment mechanism, or helpful chatbots, shoppers can now make the most of technological advancements to make their shopping experience enjoyable and smooth.

5 years ago
6 Ways to Ensure Secure Online Payments
Mohab Growth Hacks 0

6 Ways to Ensure Secure Online Payments

Today, even though so many people depend on online transactions extensively while shopping or paying bills, there are many others who are afraid of going digital. Since some myths about online payments are still out there, it can be tough for people to trust the authenticity of this payment mode.

So, as an online merchant, you need to assure your customers that the payment gateway you use is safe. Only then can you expect increased traffic and better sales. There are plenty of ways to eliminate the risks associated with online transactions and ensure secure payments. Read on to know about them.

Online Payments – The Need of Every Hour

The reason why a huge number of people go online to shop for everything from fashion garments and groceries to pet food and baby products is because, it is simple, fast and reliable. Naturally, seamless and safe online payments are what they look forward to.

So, before you take payments online, make sure you are aware of at least the basic security measures. Educate your employees and customers about the same, so that frauds and scams can be avoided as much as possible.

  • Do Not Underestimate a Strong Password

Most of the times, people set obvious passwords – such as name, date of birth, mobile number – that anyone, with a little effort, can decode. Hackers are especially adept at this. So, make sure you insist that the customer provides a password that comprises of more than 6 digits including special characters, alphabets, and numbers. But at the same time, they should choose a password that they will not forget.

  • Be a Trusted Website

Malicious websites can expose the customers’ personal as well as account information. So, you need to make sure that you are a trusted website. How can you achieve that? You need a valid SSL certificate for this, and make sure that the terms of services and privacy policy are clearly mentioned, and payments are processed via secure payment processors.

  • Authenticate Everything

When it comes to your business and customers, it is really important to not be careless. After all, it’s really hard to grow a business and even harder to maintain a healthy relationship with your customers.

You should make sure that the transactions which are done on your website are 100% secure. Some of the ways of authenticating online payments are using two-factor authentication (2FA), using a 3D secure pin, and so on.

  • Install Anti-Malware Software

The chances of getting hacked increases when your website doesn’t have any anti-malware protection. So, you should install the latest anti-malware software as it shuts down all the online attack vectors. Not only does it deal with the old malware or viruses, but takes care of new malware attacks as well.

  • Secured Connection is All That You Need

Now, we don’t know if you already know this or not but you must keep your connection secure by figuring out the difference between a secure connection and an unsecured connection. The secure connection starts with https://, and the unsecured one with http://. You must install an SSL certificate to ensure a secure connection for taking online payments.

  • PCI Compliance Is Important

It is very important to make sure that the cardholder’s data is safe. To ensure this, it is mandatory that the merchants fulfill all requirements mentioned by PCI SSC. Since online payments require holding and processing cardholder’s data, you must ensure that your online shopping portal is hosted on PCI-compliant servers.

Conclusion:
All in all, it is possible to secure online payments effectively if you follow the tips above. Adopting a PCI-DSS compliant payment gateway can solve your problems to a great extent. Also keep all your software updated and inform your customers about security measures for better results.

5 years ago
5 Common Myths about Merchant Accounts Processing That Can Lead You Astray
Mohab Growth Hacks 0

5 Common Myths about Merchant Accounts Processing That Can Lead You Astray

When the matter is about monetary transactions on your e-store, suspicion is always there. After all, you are bestowing someone else with the responsibility of handling your customers’ money. Then there are concerns whether transactions are secured against fraudulent attempts or not?

Various myths regarding merchant accounts processing have been circulating in the merchant community. If you are planning to open a merchant account with a payment solutions company, you should know about the common myths that may negatively influence your decision. Let us take a look at them.

All Payment Processing Operators Are Scammers

There are many credible service providers who provide quality services. Their terms of service will be crystal clear. Moreover, they will not have long-term contracts that will unnecessarily bind the merchant for a long tenure. They will let you know about all type of charges beforehand.

The Biggest Is the Most Trustable

You must have heard about the established online payment platforms that are visible everywhere – in search engine ads, on social media, and in renowned blogs. Even some of your merchant friends must have told you about them. But guess what, the biggest is not always the best. There are other service providers who may offer better services at affordable prices.

The lesser-known merchant account processors are more committed to providing personalized solutions to the merchants. They may have a secure procedure for processing payments, may provide services at the best rates, may have better enterprise-level hardware and software, and may take less time to initialize the setup. So yes, you should be willing to consider payment service providers who haven’t made it big yet.

Processing Charges Are Too High

Most of the times, merchants are not aware of the processing charges. Moreover, they assume them to be very high, based on rumors. But this is not true. Depending on the business turnover, you can decide to opt for payment processing services. If you have a massive turnover, it is advisable to opt for a merchant account with a unique merchant number. If you are a small business merchant, opt for a payment service provider that enrolls you in a shared merchant account setup.

Yes, there are charges associated with merchant account service providers such as termination fees, interchange-plus or flat rates, retail rates, monthly charges, and so on. But if you consider your transaction volume, the charges may not be that much. However, discuss with the service provider before finalizing the contract.

They Are All the Same

No, they are not. There are three types of payment processing companies – merchant account providers, payment service providers, and payment gateway providers. The merchant account provider is basically concerned with providing a merchant account and it may also provide payment processing service with the assistance of a third-party processor. The payment service provider does not offer a dedicated merchant account. Instead, it clubs your business with other businesses on a single merchant account.

The last one, payment gateway providers may either provide both merchant account and payment processing or provide only payment processing service. As you can see, they are not at all the same.

Not Better Than Local Banks

Banks do not offer reliable merchant account services, which are necessary to operate a business seamlessly. They will not provide you with the freedom to collect payments via various means, the hardware and software may not match the industry standards, and there is no reliability when it comes to backend support. Processing charges might be low but services are not always up to the mark.

Conclusion

You should not be guided by myths and rumors. Get hold of the facts before making your decision. This was our attempt to clarify some doubts so that merchants like you can make decisions that are beneficial for their business.

5 years ago
Why Do Refunds Take So Long?
Mohab Growth Hacks 0

Why Do Refunds Take So Long?

Online transactions have made life quite easy. We transfer funds, buy things and pay for them, receive payments, and all of this with the simple click of a button. Cash is rarely required anywhere. Online or cashless payments have become quite ordinary. The only time that online transactions frustrate us is when our money gets stuck! But like most out of the ordinary things, we must regard it as an exception.

Most online portals have simple refund policies. The process of raising a refund request is quite convenient; however, there are instances when the process is delayed due to some reason. In order to better understand this process, let us look at detailed insights.

When does the need for a refund arise?

  • When you make an online purchase and pay through your card but later decide to cancel or return the ordered item
  • When you are in the middle of making an online payment and you lose network connectivity

Why do payments fail?

  • Failure in communication – At some point in the payment making process, if there is a failure in communication after the customer has been charged, the customer can ask for a refund. This usually occurs in most cases due to network or connectivity issues and is a rather common occurrence.
  • Failure in a status update – Another reason for the failure of payments is the status of payment not getting updated. In such a case, even though the payment has been deducted, one or more of the banks involved fail to update the status. Since the payment gateway has no information, no information is available to the buyer or seller.

Why getting refunds takes time?

Firstly, the merchant usually needs a certain amount of time to determine whether the request for refund is legitimate or not. In cases where goods are returned, the merchant would like to make sure that the goods have not been damaged by the other party.

Secondly, the banks have a vested interest in keeping your money with them for as long as it is legally possible as they make interest off of that money. That is part of the reason why the bank charges your account immediately while delaying the refund to your account. In these cases, the merchant is able to provide the customer with an authorization code that can be used to hasten the refund process with the bank.

Thirdly, refunds take time because there are multiple online payment platforms involved. The process of authorization can be quite cumbersome. A slight delay at any stage further delays the entire process. To explain the refund process further, let’s take an example.

A customer raises the request for a refund. This request will be made to the payment gateway involved. The payment gateway then sends a request to the acquiring bank with which the merchant has an account. After the necessary approvals, the acquiring bank raises a request with the customer’s issuing bank. The entire process of authorization and re-authorization, despite the fact that no actual money is transacted, is a tedious one.

The bottom line

It is important to maintain your calm and understand how the process of refunds works. The movement of money in an online transaction, while faster, is sometimes hindered due to the complexity of the process. The entire process of online payments is monitored by the online payment gateway, the issuing bank, and the acquiring bank.

It is really up to the banks to approve and reflect the balance in their respective accounts. While no money is actually moving, the coordination between the two banks and the gateway determines the amount of time that the entire transaction takes.

5 years ago